Warranty

Every SKG product bought from SKG Saudi carries SKG's manufacturer warranty, valid in the Kingdom of Saudi Arabia for the period stated in the product's warranty card. Warranty service, repair and spare parts are provided inside the Kingdom by Assr Care, the authorised warranty partner.

What is covered

Manufacturing and material defects that appear under normal use as described in the user manual. A product with such a defect is repaired or, where repair is not possible, replaced.

What is not covered

• Damage from misuse, accidents, drops, liquids or use contrary to the manual.
• Normal wear, cosmetic marks and consumable accessories such as cables and pads.
• Products opened, altered or repaired by anyone other than Assr Care.
• Products without a tax invoice from SKG Saudi or an authorised reseller.

How to claim

Start a claim online with Assr Care, giving the product, the fault and your tax invoice. You receive a case number and can track the repair status. Assr Care arranges collection or tells you the nearest service point, and informs you of the expected time.