Returns & refunds

Returns and refunds follow the Saudi E-Commerce Law. You may cancel before shipping, return a product within 7 days of receiving it, and claim under the warranty at any time during the warranty period.

Cancelling before shipping

You can cancel an order at any time before it ships, from your account or through the Contact page. The full amount is refunded to the original payment method. Once the order has shipped, it is handled as a return.

Returning a product

• Request the return within 7 days of receiving the product.
• The product must be unused and in the condition you received it, in its original packaging with all accessories, manuals and the tax invoice.
• For hygiene reasons, a massage device that has been used on the body cannot be returned unless it is defective.
• A set (for example G7 + W9) is returned as a whole, not one item of it.
• Products damaged by misuse, or altered or repaired outside Assr Care, cannot be returned.

Defective or wrong items

If a product arrives damaged, defective or different from what you ordered, tell us through the Contact page as soon as you notice. We arrange collection at no cost to you and, after inspection, replace the product or refund you in full. Faults that appear later are handled under the Warranty policy by Assr Care.

How a return works

• Request the return from your account or through the Contact page, giving the order number and the reason.
• We confirm the request and arrange for the courier to collect the product from your address. Collection is free for defective or wrong items; for other returns the collection fee is shown before you confirm the request.
• The product is inspected at our warehouse. We tell you by email whether the return is accepted.
• Exchanges are handled as a return followed by a new order.

Refunds

Once the return is accepted, we issue the refund within a few working days to the payment method you used: your card, mada or Apple Pay payment is refunded through the payment gateway, and a Tabby or Tamara purchase is refunded through that provider, which adjusts or cancels your instalments. Your bank or provider may take up to 14 days to show the amount. The refund is the amount you actually paid for the returned product.